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Once your download is completed open the file.
A new Finder window will open with an application inside of it. Run this application.
You will be prompted to confirm that you wish to Open this application. Click "Open".
Once the application is open you will be provided with a 9 digit I.D. code. Please share this with your technician.
Note for users on macOS Mojave.
You may be prompted to allow the application grant access to Accessibility settings. Your technician will assist you with this process